Planning a transfer or group trip with Exit Bus? Here you will find clear answers to the questions we hear most often about bookings, airport pickups, luggage, payments and special requests. Based in Thessaloniki with a licensed, modern fleet of 8–55 seat vehicles, we keep our terms simple and our prices fixed — no surprises on the day of travel.
Bookings and Airport Transfers
If your destination is not listed on our site, just ask — we prepare custom quotes for any route. Because vehicle availability is limited, we strongly recommend booking as early as possible.
For airport pickups, our drivers monitor your flight in real time:
- Flight delays up to 1 hour are included at no extra cost; for longer delays, please contact us in advance.
- Your driver waits up to 45 minutes after landing — most passengers meet them within about 20 minutes.
- Late-night pickups between 23:00 and 06:00 carry a small €10 surcharge.
Luggage, Payments and Cancellations
Each passenger may carry one piece of luggage up to 20 kg. A standard car fits two large suitcases; for families travelling with buggies, we recommend a minivan.
- Pay by credit or debit card via VivaPayments — Apple Pay and Google Pay accepted — or by bank transfer.
- Cash on arrival is possible with a 10% surcharge.
- Cancel up to 48 hours before pickup for a full refund, returned to your card within 7 business days.
- Changes to your booking are free up to 48 hours before the service.
Comfort and Special Requests
We want every passenger to travel safely and comfortably, whatever their needs:
- Free baby and booster seats on request.
- Wheelchair-accessible minivans available for passengers with reduced mobility.
- Fixed, transparent prices including VAT and tolls.
Still have a question? Call us at +30 2311 110 929 or visit us at 104 Pontou str, Thessaloniki — our team is happy to help you plan your journey.